1. Introduction

At Kocha Craft, we are committed to ensuring that your handcrafted items reach you in a timely and secure manner. Please review our Shipping Policy to understand how we handle shipping and delivery.

2. Shipping Destinations

We currently ship to india. If your location is not listed, please contact us at Kochacraft1@gmail.com to inquire about shipping options.

3. Processing Time

• Order Processing: All orders are processed within 2-3 business days of receipt. Custom or personalized items may require additional processing time, which will be specified at the time of order.
• Order Confirmation: You will receive an order confirmation email once your order has been placed. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

4. Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically takes [X] to [Y] business days from the date of shipment, depending on your location.
• Expedited Shipping: Expedited shipping options are available at checkout. Delivery times for expedited shipping are usually [X] to [Y] business days from the date of shipment.
• International Shipping: International orders may take longer to deliver and may be subject to customs delays. Delivery times for international orders are typically [X] to [Y] business days from the date of shipment.

5. Shipping Costs

• Domestic Shipping: Shipping costs will be calculated based on the weight of your order and your delivery address. You will see the shipping cost at checkout before you complete your purchase.
• International Shipping: International shipping costs vary based on the destination and will be displayed at checkout. Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

7. Shipping Issues

• Delivery Problems: If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact us at Kochacraft1@gmail.com as soon as possible. We will assist you in resolving the issue with the shipping carrier.
• Incorrect Addresses: Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders that are lost or delayed due to incorrect address information.

8. Signature Requirements

For certain high-value orders, a signature may be required upon delivery. If you are not available to sign for the package, it may be returned to the carrier’s facility for redelivery or pickup.

9. Returns and Exchanges

If you need to return or exchange an item, please refer to our Return and Refund Policy for detailed instructions on how to proceed.

10. Changes to Shipping Policy

Kocha Craft reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all new orders.

11. Contact Us

For any questions or concerns regarding shipping, please contact us at:

• Email: Kochacraft1@gmail.com
• Phone:+91 78745 84003
• Address:3rd shade, opp. Sur shanti farm, shreenath chowk, Kosad, Surat-394107

Thank you for shopping with Kocha Craft! We appreciate your business and look forward to delivering your handcrafted items to you.